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F.A.Q.

If you’re a new member and have subscribed to my app, you’ll enjoy a 7-day free trial with full access. After the trial ends, your subscription will automatically begin and renew either monthly, every six months or annually, depending on the plan you selected. To avoid being charged, make sure to cancel at least 24 hours before the trial ends or before your next renewal date.

Please note that 1. some coupon codes may override the 7-day free trial. Be sure to read the terms of use carefully during promotional offers. 2. Diamond plan does not include a trial. To receive access to the questionnaire and your meal plan, you need an active paid subscription.

Before starting any new fitness and/or nutrition program, you should consult your healthcare professional. My fitness programs are recommended for women aged 18-50 years of age. If you do not fall within this age range, in addition to consulting your healthcare professional, please make sure to always listen to your body, follow your own pace and make the necessary modifications needed to suit your capabilities. In addition, if you are younger than 18 years old, please make sure to obtain your parents’ or legal guardian’s approval before subscribing.

My programs are designed for any fitness level and are built upon the principle of progressive overload. As weeks go by, and you get stronger, the intensity of the workouts will increase.

While I am a pre-natal and post-natal fitness specialist, my fitness programs are not suitable for pregnant women. If you were active before becoming pregnant, I recommend you work with a personal trainer under direct supervision of your healthcare professional and follow their recommendations to ensure your workouts are safe for you and your baby.

Yes, in some cases applying a coupon code may override or shorten your free trial period. This means your paid subscription could start right away once the coupon is applied. If you have questions, contact us at info@itsdesifit.com

While my fitness programs are designed specifically for women, men can surely participate. My only recommendation for men is to consult a healthcare professional to ensure they are following a proper nutrition plan.

Yes, the subscription automatically renews monthly or semi-annually depending on the chosen subscription. If you wish to cancel your subscription, you must do so at least 24 hours before the renewal date. Click here to view the cancellation procedures.

For further assistance, contact info@itsdesifit.com.

Yes, you can cancel your subscription whenever you want. The pause is valid for 1, 2 or 3 months, and at the end of the selected pause period the subscription will automatically resume.

My fitness programs are not suitable for individuals experiencing an injury or any other health concerns and medical conditions that can be aggravated by physical exercises. As usual, please consult your healthcare professional and begin a new fitness and/or nutrition program only if you have received clearance from your healthcare professional.

  • Access your profile from the app
  • Click on STATUS under “Subscription”
  • You will be redirected to a new webpage
  • Click on the box where you see your subscription details
  • Click on Pause subscription
  • Click on Confirm pause

You can pause your subscription for up to 90 days, at the end of the pause period, your subscription will automatically resume.

Friendly reminder that to pause your subscription you must do so at least 48 hours prior to your billing date. If you pause your subscription after your recurring payment has occurred, we cannot refund the payment and the pause will be effective at the end of the current billing cycle.

  • Access your profile from the app
  • Click on STATUS under “Subscription”
  • You will be redirected to a new webpage
  • Click on the box where you see your subscription details
  • Click on Cancel subscription
  • Click on Confirm cancellation

Friendly reminder that to cancel your subscription you must do so at least 48 hours prior to your billing date. If you cancel your subscription after your recurring payment has occurred, we cannot refund the payment and the cancellation will be effective at the end of the current billing cycle.

For in-app purchase please use the following instructions:

  • Open the App Store app
  • Click your account icon on the top right corner
  • Click Subscriptions
  • Click on GetStronger: Fitness for Women subscription
  • Click Cancel Subscription
  • Access your profile from the app
  • Click on STATUS under “Subscription”
  • You will be redirected to a new webpage
  • Click on the box where you see your subscription details
  • At the top of the checkout page, you will see a purple box with details on your scheduled cancellation or pause
  • Click on Remove scheduled pause or Remove scheduled cancellation
  • Click on Confirm
  • Access your profile from the app
  • Click on STATUS under “Subscription”
  • You will be redirected to a new webpage
  • Click on the box where you see your subscription details
  • Click on Resume now
  • Click on Confirm
  • Log in with your credentials.
  • You will see the screen ‘Your subscription appears to be inactive.’
  • Click on NEW SUBSCRIPTION
  • Enter a new password
  • Accept the terms and conditions
  • Click on Continue
  • Choose your subscription
  • Click on REACTIVATE ACCOUNT
  • Access your profile from the app
  • Click on TYPE under “Subscription”
  • Choose the desidered plan (periodicity + type)
  • Enter your login details
  • Click on CONFIRM CHANGE PLAN

  • At this point the checkout screen will open:

    • Click on Proceed to Checkout to complete the change
    • Accept the Terms and Conditions of Use
    • Click on Pay & Subscribe

Please note:

  • By type of subscription we mean Gold or Diamond.
  • By periodicity we mean the frequency of payment: monthly or half-yearly.
  • You can UPGRADE the periodicity of the same type of subscription (e.g. monthly Gold to semi-annual Gold or monthly Diamond to semi-annual Diamond) at any time by paying the adjusted difference between the type of plan.
  • You can DOWNGRADE the periodicity for the same type of subscription (e.g. semi-annual Gold to monthly Gold) only at the end of the previously selected subscription. When downgrading your subscription, the subscription frequency selected by the user at the time of subscribing is binding until its completion. To switch to a different subscription frequency you have to wait for the current subscription period to be completed. At the end of the current subscription period, your subscription will switch to the selected subscription frequency.
  • You can UPGRADE or a DOWNGRADE between different types only for the same periodicity (e.g. from monthly Gold to monthly Diamond). The upgrade will be immediate with payment of the adjusted difference between the two subscriptions, while the downgrade will take place only at the end of the previously selected subscription.
  • You can NOT make changes both in terms of type and frequency at the same time on your own. For example, it is not possible to make the transition from monthly Gold to semi-annual Diamond on your own. In this case, contact us by email at least 72 hours prior to your billing date at info@itsdesifit.com and we will help you.
  • Log in with your credentials from a mobile browser or PC. Click here to log in!
  • Click on the icon next to your name in the top right corner
  • Click on Password in the drop-down menu
  • Enter the new password in the space provided
  • Click on Edit
  • Please email info@itsdesifit.com
  • Log in with your credentials to your mobile app
  • Click on “Change” next to “Program”
  • Click on the desired program
  • Click on “Select”

To save the option, you must complete at least 1 workout from the newly selected program.

 

  • Log in with your credentials to your mobile app
  • Inside your dashboard, you’ll find a tracker for your program
  • Click on “Change week” and select the week you want
  • Click on “Continue”

To save the option, you must complete at least 1 workout from the newly selected week.

  • Click on the nutrition icon on the bottom navigation bar.

You will receive your meal plan within 7 business days after submitting your questionnaire.

  • For direct support from our Team Nutrition, please visit our Facebook community group. For any other matter, email us info@itsdesifit.com

The ON DEMAND area is a constantly updated collection of video lessons where I’ll guide you in taking care of yourself in a holistic way, exploring various themed paths to support your physical and mental well-being. The ON DEMAND area is available exclusively with a six-month subscription.

In the ON DEMAND area, you’ll find videos on mobility, stretching, yoga, Pilates, workouts, content on pregnancy and postpartum, mental well-being, and nutrition.

  • Click on the menu icon on the bottom right corner of the app

  • Click on Before You Start

Before starting any new fitness and/or nutrition program, you should consult your healthcare professional. My fitness programs are recommended for women aged 18-50 years of age. If you do not fall within this age range, in addition to consulting your healthcare professional, please make sure to always listen to your body, follow your own pace and make the necessary modifications needed to suit your capabilities. In addition, if you are younger than 18 years old, please make sure to obtain your parents’ or legal guardian’s approval before subscribing.

Nutritional counseling is a one-on-one, fully personalized journey with a qualified nutritionist. It is designed to help you improve your relationship with food, boost energy and balance, and achieve your goals in a sustainable way that fits your real life. The consultation includes a 1-hour video session with a qualified nutritionist. Members on the Diamond plan will also receive a personalized meal plan.

No, the consultation is available only to users with an active in-app subscription.